Frequently Asked Questions

Our stores carry more music instruments and/or items that is currently listed on our website.
If you are interested in an item that isn't listed, phone your local MusicWorks store to check if they have it in stock.
You can find their details here.
Yes you can — simply select "Click and Collect" in the order process, and select which store you'd like to collect your order from.
Please note that your selected store may not have the selected item in stock, and we may need to have the item shipped there — this may take a few days.
When your purchase is ready to be picked up, you will be contacted by one of the store staff.
Yes - so long as the goods have not yet been dispatched.
Please email us immediately and be sure to include your order number and any other relevant details.
"Floor stock" refers to items that are on display within any one of our of our retail stores and have been made available for customers to try out instore.
They have the same warranty conditions and may come in the original packaging.
Floor stock purchases include all manuals and accessories as they non-floor stock equivalents.
If any of our floor stock is not in sellable condition, it will not be sold. All other product definitions can be found at our W ebsite Terms and Conditions
MusicWorks offer Afterpay, Gem Interest Free and Finance Now as our finance providers.
When making a purchase at our shopping cart, simply select either Afterpay or Gem Interest Free as a finance provider.
Finance Now is exclusively available in our stores. Contact them here for more details.
You can check the availability of any given product in two different ways:
1) With your local MusicWorks dealer.
2) At info@musicworks.co.nz
To get in contact with your local MusicWorks dealer, simply visit our store locator page

In the unlikely event that this occurs, please make contact at info@musicworks.co.nz if you have any concerns to do with the quality of your purchase.
Ensure you include your name, sale confirmation number and the nature of your issue.
We will aim to respond within the first working day.
All MusicWorks deliveries require a signature upon delivery.
If no one is home at the delivery address, the courier will leave a card asking you to contact them to arrange redelivery.
Absolutely — ensure that you clearly state the name of your business in the address details.
We’re sorry to hear this and aim for deliveries to be made within 5 working days.
If it has been a longer time frame than this, feel free to get in contact at info@musicworks.co.nz
Please provide your order number along with your email.
Delivery takes place from our warehouse in Auckland and is sent via NZ Couriers (for small parcels), or by freight if the purchased item is over 25kg.
If multiple items are ordered, they may come in seperate packages if they are sent from more than one location. Please note this may impact delivery times.
All in all, the MusicWorks webstore team aims to have our webstore orders delivered to the delivery address within 5 working days.

MusicWorks follows all guidelines of the consumer guarantees act when acting upon requests to return a product or apply for a refund.
Products can not be refunded in instances where:
1. You have found a better deal after the purchase
2. You have changed your mind
3. Someone else purchased one for you on the same day
WebStore
To return a product you have purchased on the web for a refund, you must first apply for a "return authorisation number". You can do this at our "Return Authorisation Request Form"
When this has been completed, a company representative will contact you to discuss the reason for the return and issue where appropriate a Return Authorisation Number.
Read more about this process at our W ebsite Terms and Conditions
Once this is complete and the product is returned to our warehouse a refund will be issued.
InStore
To return a product you have purchased in one of our stores you must arrange this via the store concerned who will be able to issue you with a refund or credit. Check out our store locations throughout New Zealand.